We are the Retail Business Risks Tribe, and our main product is the Credit Machine (KM) – Sber's key risk platform.
KM is designed to process loan applications for individuals at Sber. The system is integrated with a large number of systems for data enrichment. Decision-making modules based on collected data are built into the system.
KM operates 24/7 and processes all loan applications for individuals considered by Sber.
Several dozen Agile teams are responsible for ensuring the reliability and development of KM. Currently, we are looking for a Support Engineer to join one of them.
Responsibilities
- System analysis of incidents, tech risks, and technological problems to identify root causes of deviations and develop recommendations for their elimination
- Analysis of the tech risk portfolio: identifying common patterns, developing systemic measures for their mitigation, and monitoring their implementation
- Handling deviations in support processes: recording, escalating, and monitoring elimination in accordance with regulations
- Monitoring the timely completion of activities within Incident Management, Problem Management, and Risk Management processes
- Auditing, updating, and maintaining the quality of IT service cards in Service Manager
- Preparing management reports on ITSM process KPIs, generating presentation materials for managers
- Methodological support for process participants: consulting, identifying gaps in regulatory compliance, initiating their updates
Requirements
- Knowledge and practical experience in applying ITIL v3 / v4 methodology (Foundation and above) for Incident, Problem, and Risk Management processes
- Understanding of the full software development, implementation, and support lifecycle; basic understanding of IT system architecture
- Experience in methodological work in IT: ability to quickly understand regulations, policies, and operational instructions; ability to update them
- Experience in compiling consolidated reports, working with process KPI metrics, and creating presentations for group/directorate level managers
- Structural thinking, analytical skills, ability to identify root causes, not just symptoms of problems
- Proficient oral and written communication skills; ability to clearly and concisely convey the essence in written communications and meetings
will be a plus
- Experience in automating ITSM tasks and report generation using Python scripts or AI agents (data collection and processing, automatic report generation, integration with ITSM platforms via API)
Conditions
- Comfortable modern office near Kutuzovskaya metro station
- Option to choose a convenient schedule – office/hybrid, but at least 3 days from the office
- Annual bonus
- Corporate gym and relaxation areas
- Over 400 educational programs from SberUniversity for professional and career development
- Regular meetups and a developed DS-community
- Extended Voluntary Medical Insurance, preferential insurance for family, and a corporate pension program
- Flexible mortgage discount equal to 1/3 of the Central Bank's key rate
- Free SberPrime+ subscription, discounts on products from partner companies
- Reward for recommending friends to the Sber team.
