CVM Analyst
Do you want to influence customer experience, develop personalized communications, and launch data-driven projects? Then we will be glad to see you in our team.
What you will be doing:
- Creating and developing reports in Power BI
- Supporting and developing regular reports on payments, transfers, currency exchange, and other bank products
- Calculating and launching Pre-select offers for credit products through various communication channels: telemarketing, SMS, Push, and sales tools for branches
- Automating customer communication processes (NPS surveys, mobile app activation, personalized offers, etc.)
- Participating in the development of CVM channels and improving the efficiency of customer communications
- Interacting with business units and key stakeholders to implement initiatives and make data-driven decisions
Our expectations:
- Experience with databases and query languages (MySQL, Oracle PL/SQL)
- Proficient in data visualization tools (Power BI, IBM Cognos, Tableau)
- Analytical thinking and the ability to work with large volumes of data
Location: Astana
Work format: Office
