Support Engineer

Support Engineer

Key qualifications

• 2+ years of experience in a Support Engineer, Technical Support, or similar role
• Strong analytical skills and ability to investigate both technical and business-related issues
• Familiarity with monitoring tools and incident tracking systems
• Experience writing clear and structured tickets/tasks for product and engineering teams
• Solid communication skills in English and Russian (verbal and written, minimum Intermediate)
• Proactive, detail-oriented, and customer-focused mindset

Additional skills (nice to have)

• Background in fintech, mobile apps, or SaaS products
• Hands-on experience with cloud platforms (Azure preferred)
• Knowledge of SQL or other querying tools for root-cause analysis
• Experience working with ticketing systems (e.g., Zendesk, JIRA)
• Ability to prepare documentation and internal knowledge base articles

Responsibilities and scope

• Provide technical support to the Customer Support team by investigating reported issues
• Analyze and reproduce errors (both business logic and technical)
• Create clear and actionable tasks for development and product teams
• Monitor system dashboards and proactively identify potential incidents
• Track open issues, escalate when needed, and ensure timely resolution
• Collaborate closely with Customer Support, Product, and Engineering to improve processes and product quality
• Contribute to documentation and continuous improvement of support workflows

What we offer

• Full-time or part-time position
• Salary range $2000 – $3000 Gross
• Flexible vacation policy
• Full remote
• Opportunity to work in a diverse, mission-driven, and fast-growing fintech company
• Career growth potential

Who you are

• Customer-focused with proactive, detail-oriented mindset
• Strong communicator in English and Russian