CCaaS Integrations Engineer

Company: Aloware Employment type: FULL_TIME

We're pre-Series A (in this economy!), cash-flow positive, and will continue to be profitable as a mantra for our business.

About the role

We’re looking for multiple experienced CCaaS integrations engineers to own and manage our contact center application’s deep integration with Twilio and other CCaaS providers (including Telnyx and Commio). Our sophisticated telephony stack processes millions of calls and messages every month, and you’ll be developing inbound and outbound calling, call queues and distribution logic, SMS/MMS messaging workflows, task routing, IVRs, and intelligent voice assistants.

As part of the core telephony team, you’ll have the opportunity to contribute to a leading Twilio ISV and help shape the future of cloud calling and texting. For this position, you must have direct experience building a calling and messaging stack on top of Twilio or similar CPaaS vendors, have created task-based routing schemes, designed multi-layer IVRs, managed call queueing and distribution, and delivered production-grade SMS/MMS features. You’ll be working hand-in-hand with our top-tier engineers who have years of deep experience on Twilio.

Main Responsibilities

This role empowers you to thrive in a creative, fast-paced engineering environment focused on delivering cutting-edge features and repurposing old ones. As an Aloware software engineer, you’d be working under the leadership of our CTO/co-founder and contributing to our code base within your designated product pod. Your path to promotion goes thru your work on exciting new scaling problems, delivering net new functionality, and becoming a team lead.

• Coding and Development: Develop and deliver complete user stories or bug fixes, as outlined by PMs/Product Owners. Write clean, efficient, testable, and maintainable code tailored to each user story.
• Conduct comprehensive unit testing to ensure code quality. Ensure each piece of code is thoroughly tested to maintain high standards.