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Ozon
Moscow, Russia15 days ago
Grade
Junior
Experience
from 1 years
Work format
Hybrid, Remote
Employment
Full-time
An email or a Telegram message to the recruiter
for the Client Experience team in the Ozon CIS directorate. Working with seller client experience metrics, feedback, chatbots, and business process optimization.
At least one year of experience as a project manager or process development manager
Ability to work with client experience analytics and metrics
Understanding of the basics of product approach and contact center operations
Skills in using Confluence, Jira and JIT, Figma, Excel (VLOOKUP, pivot tables)
Understanding of project management fundamentals and strong analytical skills
Structured thinking and attention to detail
Ability to clearly articulate thoughts verbally and in writing
Experience or desire to work with process optimization
Plus: basic understanding of metrics (LTV, CAC, Retention, Churn Rate) and experience with CRM systems
Confluence
Jira
JIT
Figma
Excel
CRM
Младший менеджер проектов в группу клиентского опыта дирекции Ozon СНГ. Работа с метриками клиентского опыта продавцов, обратной связью, чат-ботами и оптимизацией бизнес-процессов.
We compare skills, grade, work format and salary
Most often 96,500 to 158,000
