Key Account Manager

Account Manager

We are looking for a Key Account Manager to ensure a high level of customer service, build long-term client relationships, and manage and grow a portfolio of customers.

What you’ll do • Manage and advise clients. • Maintain a high level of customer service and build long-term relationships. • Manage a client portfolio, including retention, regular communication, and handling client requests. • Identify additional customer needs and make soft upsell offers. • Coordinate the resolution of client issues with internal teams. • Maintain accurate client information in the CRM and keep documentation up to date.

What we’re looking for • Experience as a Key Account Manager / Account Manager. • Experience working with CRM systems. • Confident user of Excel / Google Sheets / Google Docs. • Strong communication and customer service skills. • Confident English, including spoken English. Russian native. • Experience in sales, telecom, CPaaS, customer support, or KAM. ⭐️Technical background is a plus. ⭐️Analytical mindset is a plus. Soft Skills • Strong customer focus and communication skills. • Independence and a sense of ownership. • Stress resilience. • Positive and constructive attitude. • Willingness to deeply understand the product and customer context.