Team Lead Key Account Manager (B2B)

📍 Limassol, Cyprus — office first 🌍 International Holding

About the role: We are looking for a Team Lead Key Account Manager for an international holding company that develops B2B platforms in the online entertainment sector. Understanding of the specifics of the gaming industry and experience working with B2B clients in IT / digital is important.

This role is suitable for a specialist who knows how to build long-term partnerships, conduct complex negotiations, coordinate the work of client and technical teams, as well as develop employees and improve client service processes.

What you will do: – Manage the KAM team: develop employees, assist in resolving complex client cases, and form unified work standards; – Build long-term relationships with B2B clients and manage their expectations; – Negotiate terms, budget, priorities, and scope of work, and persuasively defend the company's interests; – Coordinate KAM interaction with PM, Product, Analytics, Development, and QA teams; – Assess the impact of client requests and changes on deadlines, budget, and technical implementation; – Control the quality of client service, profitability, and financial performance of the client portfolio; – Analyze complex situations, manage escalations, and optimize internal processes and documentation.

Who we are looking for: – A specialist with experience in the gambling industry; – With 3+ years of experience in B2B Account Management / client service in IT or digital development; – With experience in team management, mentoring, or coordinating specialists; – With an understanding of IT development processes and the interaction between business and technical teams; – With strong B2B negotiation skills, expectation management, and objection handling; – With systemic thinking, high responsibility, and the ability to find solutions in complex client situations; – With English language proficiency of at least B1 for work communication with international clients and teams.

🎯 What we offer: – Office-based work in Limassol, Cyprus. Relocation to offices in Serbia and Armenia is also considered; – Official employment according to the legislation of the country of employment; – Assistance with obtaining documents for relocation; – Corporate benefits: office meals, medical insurance and sports compensation after the probation period, discounts on language courses; – 5/2 schedule with fixed working hours; – Probationary period up to 6 months with the possibility of early completion; – Competitive salary, discussed individually.

📩 For applications: recruiter contact