#vacancy #вакансия #clientrelationshipmanager #accountmanager #payments #cyprus #limassol #office
Position: Client Relationship Manager
Location: Limassol | Hybrid
paytech — a fast-growing fintech company.
We’re looking for an experienced Client Relationship Manager to become the main point of contact for our live clients — someone who builds trust, keeps communication clear, ensures smooth day-to-day cooperation, and helps clients feel supported and understood.
Key Responsibilities:
- Own and nurture long-term relationships with a portfolio of live clients, serving as their trusted primary point of contact day-to-day
- Develop a deep understanding of each client's business, transaction volumes, and payment performance to provide consultative, data-driven recommendations
- Lead regular business reviews and strategic meetings with clients, tracking performance, gathering feedback, and aligning on goals
- Handle client escalations swiftly and professionally, coordinating across technical, product, operations, and support teams to drive resolution
- Identify and execute upsell and cross-sell opportunities, working with internal teams to match client needs with the right solutions
- Oversee billing and financial queries for each account, ensuring accuracy, timely payments, and early flagging of discrepancies
- Advocate for client needs internally while balancing commercial and operational priorities
Requirements:
Experience & Knowledge
- 2+ years of experience in the fintech sector, with payment processing experience preferred.
- Fluent in English, capable of managing communications and documents in both languages. Russian is a strong advantage.
- Strong background in fintech or payment gateways, with expertise in handling enterprise-level merchants.
Skills & Competencies
- Strong communicator with excellent relationship management and consultative skills
- Commercially aware, with the ability to spot growth opportunities and act on them
- Organised and detail-oriented, with strong problem-solving capabilities
- Proficiency in CRM tools and data analytics
- Willingness to travel as needed to meet with clients and internal teams
What We Offer:
- A fast-growing, founder-led environment with minimal bureaucracy.
- High level of ownership and direct impact on client success.
- Exposure to a complex, global payments ecosystem.
- Opportunity to work closely with product, technical, operations, finance, and leadership teams.
- Hands-on involvement in client growth, payment performance, escalations, and strategic account development.
- Cozy Limassol office with coffee, snacks, drinks and PS5.
- Lunch allowance and partial SportBenefit coverage.
- Private medical insurance after probation.
- Full work-permit support.
Contact: @ssabinhas_
