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Reputon (remote)**
We are looking for a support manager to handle incoming inquiries from merchants of our Shopify apps via live chat and email.
What you will do Respond via chat and email, help merchants solve problems (1st line). Proactively support users, increase satisfaction. Work with feedback: help get positive reviews and reduce the risk of negative ones.
Requirements English B1+ (mandatory) - confident written communication. Experience in support/SaaS/e-commerce or quick learner. Calm, clear written communication, independence.
A plus would be Shopify themes, sections/blocks, widgets/extensions. Basic HTML/CSS.
Conditions Fully remote. Schedule: 5/2, 10:00-19:00 (GMT+3). Evening and weekend shifts can be taken. Employment: B2B contract.
Write to DMs: experience, English level, time zone, availability (daytime/evening/weekends), experience with Shopify/HTML-CSS (if any).
Full-time
Employment
Remote
Work Format
Junior
Grade
B1 - Intermediate
English Level
Customer Support
Specialization
SaaS
Industry
Product company
Company Type
By job title
Customer Support
Specialization
SaaS
Industry
Product company
Company Type