** 🖇Looking for a Support Manager

Company: NDA Format: Remote, full-time Candidate Location: Outside the Russian Federation

We are an international Web3 project and one of the top 3 crypto exchanger aggregators worldwide. Our service combines offers from reliable partners, supports thousands of popular tokens, and finds the best rates on the market for users.

What you will be doing: • Conduct written communication with users and partners in business English (correspondence only, no calls); • Respond to reviews and inquiries, ensuring a high level of service; • Promptly relay important information to the team and clients.

What we expect from the candidate: • English, at least B2 level (written); • Skills in grammatically correct and polite business correspondence; • Attention to detail and responsibility; • Ability to remain calm in correspondence and effectively handle objections; • Remote work from anywhere in the world, except for the territory of the Russian Federation and the Republic of Belarus.

Will be a plus: • Work experience as a Support Manager for at least 1 year (we are ready to consider candidates without experience); • Understanding of the cryptocurrency and Web3 market; • Experience with Freshchat, Zendesk, Slack, and Telegram.

What we offer: • Remote work format, 2/2 schedule from 00:00 to 09:00 (Moscow time); • Paid internship — 2 weeks; • Payments twice a month + bonus system; • 14 calendar days of vacation.

Stages: • Screening interview with a recruiter and team lead; • Test assignment.

Contact: @Xenia_Minenko