Crypto Exchange | English B2–C1 | Night Shift (23:00–08:00 GMT+3)** ❗️No hiring in RF, Ukraine, and RB ❗️ We are looking for a Support Agent to join our crypto exchange team. This role is for an attentive, calm, and structured person who can work with users in a sensitive financial environment and doesn't get lost in complex cases.

💼 What you will do 🔹Respond to customer and partner inquiries via chat and email 🔹Process user feedback and questions on Telegram and Discord 🔹Handle negativity: resolve disputed situations and de-escalate issues 🔹Process refunds and compensation of funds within internal procedures 🔹Liaise with internal teams: development, compliance, security, marketing Stack: Zendesk

🧠 What you know 🔹English language proficiency B2–C1 (written and spoken) 🔹Basic understanding of cryptocurrencies and how they work (personal experience using a wallet or crypto services is desirable) 🔹Experience in business correspondence 🔹Willingness to work night shifts: 23:00–08:00 GMT+3 🔹Attention to detail and accuracy when handling financial transactions

➕ Great to have 🔹Experience in customer support (especially fintech / crypto) 🔹Advanced understanding of crypto 🔹Experience with Zendesk or similar systems

✋ What we offer 🔹2 weeks of paid vacation per year 🔹Monthly bonus of 10% for quality work without errors 🔹Monetary bonus for your birthday 🔹Annual market analysis in December with potential rate review 🔹Planned indexation in October on a permanent basis

To apply, contact @TatsianaDavydenko