Evercode Lab** 🚀 For 13 years, we've been building a free and secure future in fintech and web3!
We are currently looking for first-line support specialists (night shifts)!

This position offers further career growth within our international holding company. We don't like it when our employees "get stuck in one place," and work turns from a pleasure into a routine. Prospects for further professional development are possible in any direction of the company (marketing, development, QA, etc.); everything will depend solely on your desire.

Work Format: remote (worldwide)

Employment: full-time

Responsibilities:

• Record user and partner requests in the system (written channels only);
• Advise service users on their requests (no sales), quickly and effectively find solutions for any client problems, ensure a high level of service;
• Interact with our other departments to resolve client tasks and problems (2nd line support, account managers, etc.);
• Create bug reports for the development and QA team in case of technical failures;
• Form long-term and trusting relationships with clients.

Requirements:

• English at B2 level or higher (all communication is in English);
• Willingness to work night shifts (10:00 PM - 10:00 AM Moscow time);
• Ability to conduct polite dialogue with clients, find an approach to different people, express thoughts clearly orally and in writing;
• Love for people. Seriously :)

Will be a plus:

• Experience in support services or other client services;
• Technical mindset: you can dig into logs yourself, clearly describe bugs, and are not afraid to understand how a feature works;
• Desire to develop in the fintech field.

Conditions:

• Shift schedule: 2/2 from 10:00 PM to 10:00 AM (Moscow time);
• Full remote work: work from anywhere with a stable internet connection;
• Paid onboarding;
• Transparent KPI system: honest goals and monthly feedback;
• Wellbeing program after the probationary period.