Customer Support Specialist

Be the voice of a high-growth fintech – fix real issues for real people, shape better investing with us.

About Us:

Founded by the co-founder of Gumtree, InvestEngine is built for modern, long-term investors. We combine market-leading automation with exceptionally low costs to make investing powerfully simple. We now have over £2.8 billion in assets under management, have more than doubled in size over the past year, and have won multiple industry awards. We have a powerful product, a fast-growing customer base, and a team obsessed with building a better investing experience.

Your Role:

We are looking for a Customer Support Specialist to work closely with our UK-based team. We want someone who will focus on getting into the details of problems. Your job will involve addressing customers' queries, collaborating with the Development team on technical matters, assisting our Operations team in handling additional queries, and reaching out to users more efficiently than with any other service. As a small but growing team, we’ll want you to actively participate in all aspects of the business with a ‘can-do’ and ‘roll your sleeves up’ attitude. We’re a start-up, and you’ll need to be willing to take on responsibility. You’ll be instrumental in the growth of an exciting new service for investors in the UK, which we then plan to take international.

Key Responsibilities:

• Supporting customers with onboarding and information requests by communicating effectively in a professional manner
• Performing Account Opening and Closing processing, including ISA Transfers
• Supporting other client communication channels, like our Forum and social media
• Knowledgeable about our service and able to explain that to customers in a simple but accurate way
• Managing workflow queues and mailboxes
• Undertaking prompt and appropriate action to address complaints