Job Title: Customer Success Manager (Team Lead)

Kanzum is a B2B fintech providing cross-border payments and local account infrastructure across Africa, MENA and Asia.

The Role

You own the client experience post-sale. You will receive hot, validated leads from Sales, onboard clients (including compliance), and support their day-to-day payment operations. You will also drive expansion by increasing product usage, collecting feedback, and partnering with internal teams to improve the platform.

What You'll Do

• Sales handover → activation: run onboarding from kickoff to first successful payments
• Compliance onboarding: guide clients through KYB/KYC requirements, coordinate documentation, and work closely with Compliance
• Client support (first point of contact): handle questions/issues on payments and operations, triage, and drive resolution with Ops/Product/Engineering
• Account growth: identify expansion opportunities (higher usage, new corridors/features), run check-ins, and improve adoption
• Feedback loop: collect structured customer feedback and translate it into product improvements
• Operational discipline: keep clean notes, follow-ups, timelines, and basic reporting (onboarding status, open issues, risks)
• Build the team: in the next few months build a global customer success team

What You Bring

• Experience in B2B Account Management / Customer Success / Client Operations (fintech/payments/banking or SaaS preferred)
• Strong stakeholder management and problem-solving; you close loops and don't drop details
• Comfortable working in a regulated environment and explaining compliance steps to clients
• Clear, calm communicator with high ownership in a fast-moving team