vacancy #remote

Customer Success & Onboarding Manager | Fintech Kanzum is a B2B fintech platform building embedded financial infrastructure and cross-border payment solutions across Africa, MENA & Asia. We’re looking for a Customer Success & Onboarding Manager to own the client journey from first contact to successful activation and help build our customer function from the ground up.

💼 What you’ll do • Handle inbound leads and conduct discovery calls • Understand customer needs, workflows & payment requirements • Manage onboarding from qualification to activation • Coordinate with Compliance, Operations & Product • Guide clients through KYB/KYC and onboarding requirements • Remove blockers and ensure customers reach their first successful transaction • Support early product adoption and long-term retention • Keep customer records and pipelines updated in HubSpot ** 🔎 What we’re looking for** • 3+ years in Customer Success, Account Management, Client Operations, Onboarding or similar • Experience in SaaS, fintech, payments or B2B tech • Strong communication and relationship-building skills • Ability to run discovery conversations and identify customer needs • Excellent organization and attention to detail • CRM experience (HubSpot is a plus) • High ownership and ability to work independently • English C1+

⭐️ Nice to have: fintech/payments, banking, FX, treasury, cross-border payments, KYB/KYC, or experience with customers across Africa, MENA or Asia. Arabic/French is a plus. 🌍 Why join? • Work directly with the Founder • Build Customer Success & Onboarding processes from 0 • International fintech environment • Direct impact on customer experience and product development 📩 Send your CV or LinkedIn profile to