Team Lead Account Managers / Operations Team Lead

Team Lead Account Managers / Operations Team Lead Required

About the Company NOTA is an international fintech company developing payment infrastructure for B2B clients: multi-currency accounts, international payments, FX, mass payouts & collections, fiat/crypto on-off ramps, API, and White Label solutions.

We are looking for a Team Lead Account Managers / Operations Team Lead to head the client support team and be responsible for service quality, operational processes, and team development.

▪️Responsibilities ▫️Manage a team of Account / Operations Managers. ▫️Control the onboarding of B2B clients: KYC/KYB, account activation, launch of first transactions. ▫️Oversee client service, SLA / request processing times, and communication quality. ▫️Support key and VIP clients, resolve complex cases and escalations. ▫️Participate in the launch of API integrations and White Label projects. ▫️Coordinate client issues with AML/Compliance, Legal, Finance, IT/Product, and Sales. ▫️Develop and implement SOP / Standard Operating Procedures, scripts, knowledge base, and KPI / Key Performance Indicators. ▫️Analyze client requests and improve internal processes. ▫️Implement AI tools and automation in the team's workflow. ▫️Conduct one-to-one meetings, train, and evaluate employee performance.

▪️Requirements ▫️3+ years of experience in Account Management, Client Operations, Customer Success, or Payments. ▫️Experience in fintech, payments, banking, FX, crypto, or other financial services. ▫️Team management experience of 1+ year. ▫️Understanding of international payments, FX, corporate accounts, KYC/KYB, and AML. ▫️Experience working with B2B clients and complex client cases. ▫️Understanding of API integrations and/or White Label will be an advantage. ▫️Experience with KPI, SLA, CRM, and operational reporting. ▫️Strong leadership and communication skills. ▫️English — Upper-Intermediate (B2) or higher.

▪️We Offer ▫️Remote, full-time. ▫️An international fintech environment and complex B2B payment products. ▫️The opportunity to directly influence client and operational processes. ▫️Direct interaction with management and key teams. ▫️The opportunity to develop the Account / Operations function and team. ▫️Competitive fixed salary + KPI-based bonus.

Contacts: recruiter contact Please attach your resume when applying.