Operations Manager

Operations Manager (track to COO)

We are looking for an Operations Manager who will take over the management of the operational activities of an international financial service and become the CEO's right hand.

About the company Icon Finance is an international financial service that deals with cryptocurrency and fiat exchange, OTC transactions, SEPA/SWIFT bank transfers, invoice payments, and financial consulting. The team consists of 30+ employees working in different countries.

▪️Responsibilities: ▫️Audit, develop, and automate business processes. ▫️Coordinate the work of departments and manage the company's operational rhythm. ▫️Control KPIs, prepare dashboards and regular reports for management. ▫️Manage escalations and resolve operational issues. — Develop customer service: SLA, standards, and quality metrics. ▫️Control the economics of business lines and initiatives: profitability, costs, and financial results. ▫️Implement and develop CRM/ERP, accounting systems, and internal documentation. ▫️Manage heads of departments: set goals, control execution, participate in hiring and evaluation. ▫️Provide operational support to the partner network and payment channels. ▫️Coordinate the launch of new products, locations, and legal entities. ▫️Interact with Finance, Legal, and Compliance teams.

▪️Requirements: ▫️Experience in operational management in high-risk financial services: crypto, OTC, exchange services, payment platforms, P2P, or crypto-processing. ▫️Experience in managing a team of 8-10 people, including heads of departments. ▫️Willingness to personally dive into processes, not just monitor reports. ▫️Understanding of deal economics, profitability, costs, and cash flow. ▫️Ability to conduct complex and unpopular management decisions with substantiated arguments. ▫️Fluent Russian and B2+ level English. ▫️Use of AI tools in daily work. ▫️Location: outside of the Russian Federation.

▪️Will be a plus: ▫️Experience building accounting systems or customer service from scratch. ▫️Experience managing distributed teams across different time zones. ▫️Experience in process automation, CRM/ERP implementation, and integrations.

▪️Conditions: ▫️Fully remote work, full-time. ▫️Time zone CET ±3. ▫️Salary: $2,500–3,500 per month depending on experience. ▫️Prospect of growth to COO with increased income. ▫️Bonuses for results in the first 6 months. ▫️After transitioning to the COO position — variable part tied to the financial effect of initiatives. ▫️Direct interaction with the CEO and the company owner. ▫️Paid test assignment.