Operations Manager

ARBI Pay | Fintech

ARBI is an international fintech ecosystem developing payment infrastructure in Southeast Asia. We are looking for an Operations Manager for ARBI Pay — a person who will take over the daily product operations, systematize processes, and monitor their execution.

What you will do: • build and describe operational processes, regulations, and SOPs; • coordinate the work of teams and monitor deadlines; • monitor the merchant's journey from onboarding to further operation; • track client activity and identify deviations; • coordinate partner projects and mutual settlements; • work with CRM, spreadsheets, and operational data; • maintain a TODO tracker and regular reporting; • identify problems in advance and escalate them to the COO.

What is important: • 2+ years in Operations / Project Management / Business Operations / Business Assistant or a similar role; • experience in independently writing regulations, instructions, and SOPs; • confident work with task trackers and Notion / Confluence; • good skills in working with spreadsheets and data; • English: written B2+, spoken B1+;

Will be a plus: fintech / payments / acquiring / PSP / banking / crypto, knowledge of KYC/KYB/AML, experience working with external partners and lawyers, experience working or living in Thailand.

📍 Remote 🕐 Mon–Fri, 10:00–19:00 Thailand time (GMT+7) 💰 from 100,000 ₽

At the selection stage, we will ask for 2 anonymized examples of regulations / instructions authored by you + a small data processing test.