Senior Operations Manager iGaming

Remote, full time 💰 up to 5000 EUR

We are looking for a Senior Operations Manager who will take ownership of the operational stability of the iGaming product and help make the interaction between teams fast, transparent, and predictable.

We need a person who has a good understanding of iGaming end-to-end, can assess the impact of incidents on users and the business, and is capable of not only solving current problems but also eliminating their root causes.

What you will do:

• Be responsible for the stability of key BAU processes: payments, bonuses, KYC, game availability, and other critical user scenarios • Own the Incident Management process: determine criticality, coordinate resolution, and monitor follow-up actions • Build interaction between Product, Development, Support, Retention, Content, and other teams • Ensure operational readiness of new features and integrations before launch • Identify systemic problems, risks, and weaknesses and initiate their elimination • Define and control operational metrics, SLAs, and escalation rules • Optimize and automate processes, reducing manual work and repetitive errors

What we expect:

• 4+ years of experience in Operations / Product Operations / Service Operations in digital products • Mandatory experience in iGaming / Casino / Sportsbook • Good understanding of payments, bonuses, KYC/AML, gaming providers, and casino operations • Practical experience with critical incidents and complex cross-functional processes • Strong systemic thinking and ability to find the root cause of problems • Understanding of web products, APIs, and integrations at a level sufficient for effective work with Development • Independence, proactivity, and readiness to take ownership of results

Will be a plus:

Experience with gaming providers, aggregators, and PSPs, building Incident Management processes, and automating internal operations.