About Synder

Synder is an accounting platform helping accounting professionals and business owners to record, reconcile and recognize online sales and subscriptions.

For additional background

• Alumni of Y Combinator, a leading startup accelerator;
• Alumni of the AICPA accelerator program for accounting innovations;
• Member of the BDO Alliance USA, one of the largest networks of independent accounting, tax, and advisory firms;
• Trusted by accountants as a top integration for QuickBooks;
• Spotlighted as “Popular with Businesses in the United States” on the Shopify App Store;
• Today, almost 5,000 businesses use Synder on a daily basis;
• $10B+ worth of transactions were processed by the platform in 2024.

What you’ll do

• Respond to customer inquiries through various channels, including email, chat, phone, and video conference;
• Work in a team environment with a focus on customer satisfaction;
• Provide installation, training, troubleshooting, and maintenance support to customers;
• Write user guides and actively participate in customer behavior research;
• Analyze customer feedback to identify potential problems and improve user experience;
• Manage and resolve difficult customer cases with exceptional communication skills;
• Display initiative, enthusiasm, and professionalism.

What we expect

• Fluent English, with excellent written and verbal communication skills;
• 2+ years of experience in providing B2B SaaS support;
• Ability to work 5 days a week from 4 pm to 12 am CET with days off on Sat & Sun, (including possibility to work the same hours on Sat & Sun with days off on Thu & Fri every two weeks);
• Excellent listening and problem-solving skills;