About Utorg

Founded in 2019, Utorg builds the infrastructure behind stablecoin payments: on- and off-ramps, self-custodial wallets, and crypto cards. Over 2 million users across 130+ countries already buy, hold, and spend crypto through our app. On the B2B side, the same rails power 2,100+ platforms, with $2.4B+ moved to date.

Fully MiCA-authorized across the EEA. PCI DSS Level 2 certified and backed by Dragonfly, TA Ventures, and Hypra.

We are an international team of young and ambitious professionals united by a passion for innovation and a belief in the decentralized world. We are now looking for a Customer Support Specialist (L1/L2) to strengthen our team and contribute to the success of our products.

Key responsibilities:

• Handling support tasks with control over resolution or escalation through the ticketing process.
• Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction.
• Communicating, monitoring, and assisting merchants.
• Collaborating with other departments to address customer tasks and issues.
• Expanding and maintaining an internal knowledge base to keep it up to date.
• Work schedule: 2/2 night shifts (20:00 to 8:00) UTC+3.

Required skills:

• Proven experience in a similar customer support role, ideally within fintech, crypto, or tech-driven environments.
• English language proficiency at least B2+ level, since we communicate with our customers in English. All communication with customers is via text, no voice chats. Also, Russian language - spoken level C1 or higher, with strong written skills (able to write clearly and correctly).