What you’ll be working on

• Handle user inquiries in CRM system clearly, politely, and efficiently.
• Resolve issues independently or escalate to product, development or compliance teams when needed.
• Spot patterns in user problems and suggest improvements to internal processes and the knowledge base.
• Identify and escalate any suspicious activity to the compliance department for further investigation.
• Participate in developing the knowledge base (instructions, regulations, rules).
• Keep up with platform updates and learn new product features as they’re released.
• Contribute to internal documentation and help improve onboarding for new team members.

What we expect from the candidate

• Fluent Russian.
• Minimum of 1 year of experience in customer service, preferably within the crypto, finance, or e-commerce industries.
• Excellent written and verbal communication skills with a keen attention to detail.
• Demonstrate honesty, integrity, and a proactive approach to problem-solving.
• Ability to stay calm under pressure and handle challenging users respectfully.
• Capable of processing up to 150 tickets per day without compromising quality.
• Willingness to work 5/2, preferably in the afternoon or evening (CET).

What we offer

• You’ll work on a real product used by thousands of people every day.
• You’ll be part of a small, strong team where good ideas are noticed and supported.
• We offer room to grow – support team members have moved into compliance, product, and more.
• No bureaucracy, no micromanagement – just clear goals and ownership of your work.