Customer Support Specialist (Crypto)

In our company we believe innovation isn’t just about technology - it’s about creating real change. We’re building a bridge between traditional finance and blockchain, developing cutting-edge fintech products that empower users and businesses worldwide.

Our international team unites passionate, forward-thinking professionals who share one goal - to make finance more transparent, accessible, and human.

Now we’re looking for a Customer Support Specialist (Crypto) - someone who’s curious, detail-oriented, and genuinely excited about helping people understand and navigate the world of crypto. If you want to grow your career in fintech, be part of a fast-evolving industry, and work with a global team driven by innovation - this role is for you.

Key responsibilities:

• Handle customer support requests, ensuring timely resolution or escalation through the ticketing system.
• Analyze customer issues, identify root causes, and provide effective, well-explained solutions to ensure high customer satisfaction.
• Collaborate closely with Compliance, QA, and Development teams to resolve complex cases.
• Maintain and expand an internal knowledge base to keep information accurate and up to date.

Required skills:

• Minimum 2 years of experience in a Customer Support role within FinTech, Payments, or Crypto.
• English - advanced level, with excellent grammar and professional written communication. All customer interactions are text-based (no voice calls).
• Belorussian / Ukrainian and Russian- native or bilingual proficiency.
• Solid understanding of cryptocurrency and non-custodial wallets - we expect you to clearly explain how crypto works and why this field interests you.