Customer Support Specialist (Crypto)
In our company we believe innovation isn’t just about technology - it’s about creating real change. We’re building a bridge between traditional finance and blockchain, developing cutting-edge fintech products that empower users and businesses worldwide.
Our international team unites passionate, forward-thinking professionals who share one goal - to make finance more transparent, accessible, and human.
Now we’re looking for a Customer Support Specialist (Crypto) - someone who’s curious, detail-oriented, and genuinely excited about helping people understand and navigate the world of crypto. If you want to grow your career in fintech, be part of a fast-evolving industry, and work with a global team driven by innovation - this role is for you.
Key responsibilities:
- Handle customer support requests, ensuring timely resolution or escalation through the ticketing system.
- Analyze customer issues, identify root causes, and provide effective, well-explained solutions to ensure high customer satisfaction.
- Collaborate closely with Compliance, QA, and Development teams to resolve complex cases.
- Maintain and expand an internal knowledge base to keep information accurate and up to date.
Required skills:
- Minimum 2 years of experience in a Customer Support role within FinTech, Payments, or Crypto.
- English - advanced level, with excellent grammar and professional written communication. All customer interactions are text-based (no voice calls).
- Belorussian / Ukrainian and Russian- native or bilingual proficiency.
- Solid understanding of cryptocurrency and non-custodial wallets - we expect you to clearly explain how crypto works and why this field interests you.
- Strong analytical and critical thinking skills, with the ability to identify patterns and reason through complex issues.
- Attention to detail, responsibility, fast learning, empathy, and customer focus. These qualities are essential - we work with financial products, where precision and clear understanding of each case are crucial.
- A proactive mindset, the ability to reflect on your own strengths and weaknesses, and the drive for continuous learning and personal growth.
Work schedule: 2/2 rotation - night shifts.
It’s a big plus if you have:
- Experience with Intercom and Jira.
- A degree or ongoing studies in economics, business, or a related field. We’re open to hiring talented students or recent graduates starting their career in IT.
- A genuine interest in personal development - tell us about your real hobbies and achievements (e.g., languages learned, books read, skills mastered, countries visited). We value curiosity, depth, and a passion for learning as a lifestyle.
What we Offers:
- Fully remote work, supporting a diverse, globally distributed team.
- Clear opportunities for career growth and professional development within the rapidly expanding fintech space.
- Continuous learning environment with access to tools, resources, and guidance from industry experts.
- Open and constructive feedback culture, including regular 1:1s and transparent performance reviews.
- The chance to make an impact on how users interact with innovative financial technologies.
