We are looking for an analyst to join the customer service team. As an analyst, you will be responsible for analyzing customer interaction data, structuring it, and visualizing it.
What you will do:
- enrich customer knowledge by finding additional data sources and integrating them into existing data marts;
- provide analytical support for implemented personalization and engagement initiatives: collect statistical data, test hypotheses, conduct A/B experiments, perform post-analysis;
- create and develop dashboards for key departmental projects and metrics (personalization, engagement, AI products);
- automate data generation processes for the center, integrate data sources;
- develop and enhance a predictive model for customer engagement.
What we expect from the candidate:
- at least 1.5 years of experience in data analytics;
- proficiency in SQL, Python;
- experience with data visualization tools (Tableau, Power BI);
- knowledge of databases (MySQL, PostgreSQL);
- knowledge of A/B testing methods and statistical analysis;
- experience in process automation and data integration;
- experience with customer data and artificial intelligence is desirable;
- analytical thinking and the ability to formulate and test hypotheses;
- communication skills for teamwork;
- initiative and willingness to learn new technologies.
What we offer:
- salary + annual bonus of 20%;
- fully remote work format;
- vacation of 28 calendar days + 3 days for non-standard working hours;
- voluntary medical insurance (DMS) from the first month of employment, including dental care. We cover 50% of the DMS policy cost for relatives;
- reimbursement of employee expenses, for example, for sports, mortgage, or food;
- mobile communication provided by the company and preferential tariffs for relatives;
- financial assistance in difficult life situations;
- subscription to the online cinema KION, MTS Music service, MTS book service Stroki, unlimited messengers and social networks;
- own corporate university, online library, and paid external training for career development.
