Hello everyone!

Looking for a strong candidate for the role of Head of Customer Service Quality Assurance (QA) at Uzum Market 🚀

📍 What's important: — experience in building or reassembling a quality control function from scratch — understanding of metrics (CSAT, SLA, FCR) and the ability to influence them — implementation of standards, checklists, QA processes — work with contact centers and customer service

📍 Role objective: — build a manageable quality system — link metrics to real customer problems — influence processes and product through quality

📍 Format: Tashkent, office / hybrid

If you or someone in your network is relevant — I'd be happy to chat 🙌 Write to direct messages or share recommendations