Key Role Focus

• Optimization and automation of client processes using AI (chats, calls, document issuance, manager actions)
• Reducing order processing cost while maintaining service quality

What is Important

• 3+ years as a Product Manager in B2C
• Experience as a product/business analyst
• Strong experience in implementing AI tools in customer service
• Ability to work with data and formulate technical and business requirements
• Skills in communicating with technical and business teams

What We Offer

• Salary range from 250,000 RUB net
• Remote work format
• Employment under the Russian Labor Code with an accredited IT company
• 50% compensation for voluntary health insurance, training, and equipment
• Strong product and tech team