Senior Product Manager

We at Freedom Travel (Aviata.kz) are looking for a Senior Product Manager for the PostSales department.

We are looking for a product manager who will take ownership of the entire post-sales experience for flights, trains, and hotels: refunds, exchanges, cancellations, and order modifications.

What you will be doing:

• Managing a cross-functional PostSales team;
• Conducting Scrum rituals with the team lead;
• Owning the department's metrics: contact rate, automation, CSAT, cost to serve;
• Developing the strategy and roadmap for post-sales flows;
• Conducting research, CustDev, and A/B tests;
• Collaborating with stakeholders: support, finance, verticals, bank.

An AI Native mindset is important: active use of AI in work and understanding its capabilities for the product.

What is important:

• 5+ years of product management experience in product companies;
• Experience in travel will be a plus;
• Independent work with data (SQL, Amplitude);
• Experience in product research and A/B testing;
• Experience working with Scrum/Agile.

Location: Almaty, office