Senior Product Manager

We at Freedom Travel (Aviata.kz) are looking for a Senior Product Manager for the PostSales department.

We are looking for a product manager who will take responsibility for the entire post-sales experience for air, rail, and hotels: returns, exchanges, cancellations, and order modifications.

Responsibilities:

• Manage the cross-functional PostSales team;
• Conduct scrum rituals with the team lead;
• Own the department's metrics: contact rate, automation, CSAT, cost to serve;
• Formulate the strategy and roadmap for post-sales flows;
• Conduct research, CustDev, and A/B tests;
• Work with stakeholders: support, finance, verticals, bank.

An AI Native mindset is important: active use of AI in work and understanding its capabilities for the product.

What's important:

• 5+ years of experience as a product manager in product companies;
• Experience in travel will be a plus;
• Independent work with data (SQL, Amplitude);
• Experience in product research and A/B testing;
• Experience working with Scrum/Agile.

Location: Almaty, office.