Lead Support Engineer (f/m/d)

Title: Lead Support Engineer (f/m/d) Company: Decathlon Digital Location: Lille - Upline / Lille, Upline, Nord, France

Our Order and Inventory Management Team is looking for a Support Engineer (f/m/d) - Domain Manager on a Permanent Contract based in Lille.

Passionate about logistics innovation, our team of 10 designs and operates the global digital solutions orchestrating Decathlon's order and stock flows. Our impact: guaranteeing the right product in the right place at the right time for our stores, warehouses, and marketplaces worldwide. Our challenges: accelerating the group's digital transformation, integrating new business models (circular economy, wholesale), and preparing the transition to SAP S/4HANA.

YOUR FUTURE CONTRIBUTION

As a Support Engineer (f/m/d), you will ensure the stability, efficiency, and evolution of our order and stock orchestration tools. Your core responsibilities include:

• Run Management & User Commitments: Organize daily ticket resolution, ensure service level agreements (stock accuracy KPIs, dispatch timing), and provide dedicated support during peak commercial periods.
• Incident Resolution & Continuous Improvement: Perform root cause analysis, enhance monitoring tools (dashboards, control towers), and automate recurring tasks leveraging tech and AI.
• Transformation Projects & SAP: Challenge upcoming product features with the project team, drive updates on our SAP ECC module (SD/MM), and help prepare the S/4HANA migration planned for 2028.
• Communication & On-Call Rotations: Maintain transparent communication with stakeholders during incidents or maintenance, and participate in on-call rotations for critical operations.

WHAT YOU BRING

• Education & Background: Engineering degree (preferably in Computer Science) or equivalent experience.
• Functional & Technical Expertise: Strong understanding of supply chain processes combined with proven experience on SAP modules (SD and MM).
• Automation Mindset: Passion for eliminating manual repetitive tasks, tracking data performance, and integrating AI into daily operations.
• Soft Skills: Team player spirit ("Play Collective"), clear communication, strong prioritization skills, and collaborative leadership.
• Languages: Fluent English is mandatory (daily international scope).

TECH STACK

• ERP / Systems: SAP ECC (SD & MM modules), S/4HANA roadmap.
• Monitoring & Data: Operational control towers, ticketing systems, and custom monitoring dashboards.

WHAT WE OFFER

• Hybrid work organization (up to 2 days of remote work per week);
• Equipment provided in line with your role and our sustainability commitments (Mac, Windows, or Chromebook);
• A local project team within a global network (international career opportunities);
• Continuous learning and development (technical certifications in year one, internal/external training programs);
• Comprehensive compensation package (employee stock ownership scheme, monthly/quarterly bonuses).

OUR COMMITMENT TO INCLUSION AND ACCESSIBILITY

At Decathlon, we recognize the immense value that diversity brings to our teams, and we continuously strive to foster and cultivate an inclusive and equitable workplace: this is why Inclusion is one of our Human Fundamentals. We encourage people of all backgrounds and abilities to apply, as we firmly believe that diversity of thought, culture, identity, and lived experience makes us stronger.

Decathlon is also committed to providing an inclusive and accessible recruitment process for all candidates. If you require any reasonable adjustments during the process, you can request them via the application form; your request will remain confidential and will not affect the outcome of your hiring process.

DECATHLON DIGITAL CONTEXT

What if technology allowed us to push the boundaries and take sports experiences to new levels? That's exactly our goal at Decathlon Digital! We are a team of 5,000+ experts in software engineering, product management, data, cloud, and cybersecurity, distributed across Paris, Lille, and Amsterdam. Together, we are creating the largest digital sports platform, leveraging tech innovation from design to value chain optimization, connected experiences and product second life.

Changing the game for good. We are in this for the love of sports. And like everything we love, we want it to last. That’s why we are embarking on a journey to create a more sustainable tech model, reducing our direct environmental impact while maintaining a safe, diverse, and inclusive space for all our people to learn and thrive together. Team up with us to design the digital future of sports.