Team Lead Analyst (CRM Vertical)

Belgrade, Serbia**

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for a Team Lead Analyst (CRM Vertical) to join our Data Analytics department.

Responsibilities:

🌸Lead and mentor a team of CRM analysts — task distribution, quality review, professional development. 🌸Deliver actionable insights to the CRM department to support campaign, retention, and lifecycle decisions. 🌸Analyze CRM activities and performance: campaigns, communications, client segmentation, retention flows. 🌸Help the CRM team move toward data-driven decision-making across bonus mechanics, communication cadence, and client targeting. 🌸Design and interpret dashboards to track CRM KPIs for stakeholders. 🌸Collaborate with Product, Marketing, and Risk teams on cross-functional CRM initiatives. 🌸Ensure data quality and consistency in CRM-related tracking and reporting.

Requirements:

💦Proven experience in CRM activity analysis (campaigns, client segmentation, communication performance). 💦Experience leading or mentoring an analytics team is preferred. 💦Strong SQL skills. 💦Python and analytical libraries (pandas, numpy, etc.). 💦Ability to structure ambiguous business questions into clear analytical tasks. 💦Strong communication skills — ability to present insights to both technical and non-technical stakeholders. 💦Language: Russian - Native, English - B2+.

Nice to Have:

💦Experience building dashboards in Tableau. 💦Familiarity with CRM systems and their data structures.

Benefits:

☘️Enjoy 5 paid health days per year for those unforeseen sick days or medical appointments. ☘️Recharge your batteries with 25 paid calendar vacation days annually to explore, relax, and rejuvenate. ☘️Rest easy with comprehensive medical insurance coverage for employees. ☘️Stay active and healthy with a monthly sports allowance of $30 net to support your fitness goals. ☘️Enhance your language skills with English lessons facilitated by our two experienced tutors. ☘️Stay ahead in your field with access to conferences and professional literature to fuel your growth. ☘️Boost your energy and morale with complimentary snacks available in the office. ☘️Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.

**Apply: **recruiter contact