Onboarding Account Manager - Travel
PRIMARY DUTIES AND RESPONSIBILITIES
- Coordinate schedules and tasks during partner onboarding phase.
- Collaborate with internal stakeholders during design phase of onboarding (engineering, sales, etc.).
- Perform or delegate system setup tasks as necessary during onboarding phase.
- Primary point of contact for Inntopia Commerce and Marketing Cloud partners.
- Assist with troubleshooting and provide strategic guidance to our partners.
- Collaborate with other departments accordingly to ensure continued successful relationship management.
- Collaborate with other departments to curate relevant content, insights, and industry knowledge.
- Provide consultative and trusted advisor services, maintain relationships with key partner personnel including both end-users and leadership/C-suite staff.
- Work with partners and end-users to maximize their use of Inntopia Commerce and Marketing Cloud.
- Successfully demonstrate a proactive approach to fulfill and maintain partner’s needs and satisfaction.
- Look for ways to create efficiencies, both internally, and within the partners’ workflow and setups, to improve overall partner experience.
- Regularly review partner campaign conversion and other Key Performance Indicators to identify opportunities for improved conversion and ROI.
- Develop efficiencies of scale for reporting.
- Regularly review partner ecomm sales channels for opportunities for improved conversion.
- Troubleshoot software system, integration issues, and customer/transactional data related inquiries for partners.
- Assist with internal product support, troubleshoot issues, test resolved issues, and new product features.
- Report results back to development team.
- Schedule and facilitate regular meetings with designated partners to discuss new and existing features that may be beneficial.
