Middle Account Manager (CRM Marketing)

Company: Dau Relationship Marketing
Location: Moscow, Russia

We are Dau Relationship Marketing, a CRM marketing agency and operational partner for large businesses.

We deeply integrate into our clients' processes and help improve marketing effectiveness through CRM/CVM approaches and data analysis. We develop strategies, launch loyalty programs, automate communications, and work on customer retention and increasing repeat sales.

Our clients include t2, AGR, L’Oréal, X5, and Haleon.

We are currently looking for a Middle Account Manager.

Specialization: Marketing and PR, CRM
Industry and Application: CRM
Job Level: Middle

Project and Team Management

• Assigning tasks to the production department, preparing terms of reference for specialists (design, copywriting, layout)
• Accepting work and controlling the quality of materials before sending them to the client
• Coordinating materials with the client, gathering and processing feedback
• Controlling deadlines at all stages, escalating risks of delays
• Coordinating the project team: collecting statuses, distributing workload, maintaining the overall timeline

Strategy and Analytics

• Managing a pool of the client's operational tasks (technical, strategic, analytical): prioritizing, planning, monitoring execution
• Conducting briefings with the client on tasks, gathering requirements, and documenting specifications
• Participating in the development and maintenance of client development strategy, tracking its implementation in the operational plan

Communications

• Organizing and conducting synchronization meetings within the agency and with the client's team
• Preparing meeting summaries and documenting agreements
• Ensuring communication between agency departments, acting as a single point of contact for the project

Reporting

• Preparing regular project reports for the client and internally
• Reporting on partner projects, collecting and consolidating data from partners
• Tracking key project performance indicators and promptly identifying deviations

Project Financial Administration

• Preparing cost estimates for the project and individual tasks
• Controlling document flow: contracts, addendums, acceptance certificates, closing documents
• Entering invoices and controlling the accuracy of data entered by financial managers
• Tracking payment statuses and accounts receivable for the project

• Agency work experience of 1.5 years or more
• Experience in CRM, email marketing, or digital of 1.5 years or more
• Proficient written and spoken Russian language
• Ability to structure information and document agreements
• Intermediate or advanced level of Google Sheets / Excel: tables, filters, sorting, simple formulas
• Attention to detail, responsibility, proactivity
• Ability to multitask

Employment Type: Full-time

• Remote work. If desired, you can work from a co-working space in Moscow
• Schedule from 10:00 to 19:00 Moscow time
• Flexible cooperation format. Employment according to the Labor Code of the Russian Federation or working as self-employed — discussed individually
• Expert team. Working with experienced specialists in CRM marketing, strategy, and analytics, knowledge and experience sharing within the team
• Professional development. Opportunity to deepen expertise, work on complex projects, and develop in related CRM marketing areas
• Work in an accredited IT company