Avito invites a Head to join the team, who will lead Avito's communication platforms: Messenger, Calls, and Bot Platform.
Avito is one of the largest product and technology services in Russia. Every month, tens of millions of people use Avito to buy, sell, hire, rent out, rent, look for jobs, and solve everyday tasks.
This is a role with a large scale of influence: Avito's communication tools are used by tens of millions of users. The quality of these products directly affects target agreements and deals, the speed of communication between buyers and sellers, user satisfaction, security, and incremental revenue growth.
What you will be doing:
You will be responsible for the development of Avito's key communication platforms.
Messenger:
- Create conditions to make communication on Avito more convenient, faster, and safer than in other channels. Develop the user experience in chats, help buyers and sellers reach agreements faster, improve dialogue quality, and protect users from fraud, suspicious links, spam, and disclosure of personal data.
Calls and Call Tracking:
- Develop voice communications within Avito: calls for listings, in-app calls, a system of masked numbers, anti-spam protection, and call tracking for professional sellers.
- These tools help businesses understand the effectiveness of listings, analyze inquiries, evaluate employee performance, avoid losing potential deals, and increase conversion from user interest to a target agreement.
Bot Platform and AI Automation:
- Build a platform for creating chatbots, virtual assistants, and automations for users and internal teams.
- Bots already help process a significant portion of support requests. The next big focus is a virtual assistant for sellers, which will help respond to buyers faster, qualify leads, suggest next steps, automate routine communications, and increase sales efficiency on Avito.
Scale of the Role:
- You will lead a unit of about 40 people, including product managers, engineers, analysts, designers, and other roles. Within the direction, there will be several product streams, including 3 product managers.
- This is a horizontal product role. Communication platforms are used by all key Avito verticals: Goods, Auto, Real Estate, Services, and Work. Therefore, it will be important to find a balance between the platform's own strategy and the needs of business directions.
- In this role, strong stakeholder management, the ability to negotiate priorities, and the capacity to turn requests from different verticals into scalable platform solutions are especially important.
Key Goals of the Role:
You will develop communication platforms in a way that directly impacts Avito's key metrics:
- Growth in target agreements and transactions between users.
- Incremental revenue uplift through communication tools, seller tools, automation, and platform solutions.
- Acceleration of communication between buyers and sellers.
- Growth in seller and buyer CSAT.
- Improvement of safety metrics: reduction of spam, fraud, suspicious scenarios, and other undesirable actions in communications.
Examples of Future Tasks:
- Formulate and implement the development strategy for Avito's communication platforms: Messenger, Calls, Call Tracking, Bot Platform, and AI Assistants.
- Manage the product portfolio of the direction: select priorities, evaluate the impact of initiatives, balance user value, security, technical complexity, and business effect.
- Grow the number of target agreements and transactions by improving communication between users.
- Increase communication speed and quality: help sellers respond faster, buyers get necessary information quicker, and both parties reach an agreement faster.
- Develop AI- and bot-first scenarios for automating the work of sellers, support, and internal processes.
- Increase seller and buyer CSAT in communication scenarios.
- Manage a team of about 40 people: establish goals, processes, areas of responsibility, product culture, and decision-making system.
- Develop the product manager team: help them grow, strengthen product expertise, and improve the quality of decisions.
- Work with Avito's vertical businesses, find common priorities, and turn requests from different directions into scalable platform solutions.
- Work closely with engineering, analytics, design, security, support, sales, and commercial teams.
- Build a clear metrics system: from user experience and security to impact on deals, revenue, communication speed, and user satisfaction.
It would be great if you have:
- Strong experience in managing products with a large audience and high business criticality.
- Have previously managed several product teams or a large product direction.
- Ability to manage teams through leads and product managers, not just directly.
- Understanding of how to build platform products used by different business directions.
- Ability to work with a large number of stakeholders and set priorities amidst competing requests.
- Strong in product analytics: ability to formulate hypotheses, build metrics, evaluate the impact of solutions, and make data-driven decisions.
- Ability to link product changes to business results: deals, revenue, conversion, response speed, CSAT, and safety metrics.
- Understanding of the specifics of communication products: messengers, calls, CRM, automation, customer communications, or similar systems.
- Interest in AI, bots, LLM scenarios, and automation of user or operational processes.
- Ability to combine long-term strategy with strong execution: from vision and roadmap to launching specific features and measurable results.
- Capacity to maintain a balance between business growth, user experience quality, security, and platform technological stability.
It will be a plus if you have:
- Experience in marketplaces, classifieds, e-commerce, ride-hailing, foodtech, fintech, telecom, SaaS, or other products with a large volume of user-to-user communication.
- Experience in developing messengers, voice platforms, call tracking, contact centers, CRM, conversational AI, or bot platforms.
- Experience launching AI assistants, automating the work of sellers, support, or internal operator processes.
- Experience with trust & safety, anti-spam, anti-fraud, personal data protection, and communication security.
- Experience managing a horizontal platform within a large product organization.
- Experience creating products that simultaneously improve user experience and provide measurable revenue uplift.
Conditions:
- Opportunity to implement ideas in a project with a multi-million audience.
- Talented team ready to support your initiatives.
- Powerful hardware, AI tools, and everything needed for productive work.
- Transparent bonus system, decent salary — the amount will be discussed during the interview.
- Personal training budget that can be spent on books, courses, and conferences.
- Health care: from day one, you will have VHI with dental care, a therapist and a massage therapist are available in the office.
- Remote work and an office located 2 minutes from Belorusskaya metro station: panoramic view of the city center, quiet work areas, and relaxation zones.
