At Gradient Labs, we're building the AI customer operations platform for financial services. At Gradient Labs, we're building the AI customer operations platform for financial services.

Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome.

We're a team of builders from companies like Google, Braze, Klaviyo, and Zendesk. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.

🎯 How you’ll make an impact You'll be early enough to shape how we sell, not inherit a polished playbook.

Have an entrepreneurial mindset and run your business with that mentality. Own the full cycle. Generate your own pipeline, run thoughtful discovery, diagnose and tailor solutions across complex organizations. You'll lead with our AI support platform and bring back-office work into the conversation when it's the right time for the customer.
Partner closely with AI Delivery. Selling here is a team sport. Our AI Delivery team gets customers live and helps them go deeper over time, and you'll work hand in hand with them through every cycle.
Build relationships at the top. You'll sit across the table from C-suite and senior ops or product leaders at some of the most forward-thinking businesses in financial services. These are the people driving real operational change inside their organizations, and you'll work alongside them as a trusted advisor on the realities of running customer operations in a regulated environment.
Define the motion. You'll co-build the sales process, qualification, and account strategy with our Head of GTM and the team. You’ll build our pipeline from scratch in a market where we're still a relatively unknown name, using cold outbound, industry events, and creative engagement like dinners, happy hours and direct mail. What works becomes how we sell.

At Gradient Labs, we're building the AI customer operations platform for financial services. At Gradient Labs, we're building the AI customer operations platform for financial services.

🎯 How you’ll make an impact You'll be early enough to shape how we sell, not inherit a polished playbook.

Have an entrepreneurial mindset and run your business with that mentality. Own the full cycle. Generate your own pipeline, run thoughtful discovery, diagnose and tailor solutions across complex organizations. You'll lead with our AI support platform and bring back-office work into the conversation when it's the right time for the customer.
Partner closely with AI Delivery. Selling here is a team sport. Our AI Delivery team gets customers live and helps them go deeper over time, and you'll work hand in hand with them through every cycle.
Build relationships at the top. You'll sit across the table from C-suite and senior ops or product leaders at some of the most forward-thinking businesses in financial services. These are the people driving real operational change inside their organizations, and you'll work alongside them as a trusted advisor on the realities of running customer operations in a regulated environment.
Define the motion. You'll co-build the sales process, qualification, and account strategy with our Head of GTM and the team. You’ll build our pipeline from scratch in a market where we're still a relatively unknown name, using cold outbound, industry events, and creative engagement like dinners, happy hours and direct mail. What works becomes how we sell.

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