Support Engineer L3 / Junior Devops

Job Title: Support Engineer L3 / Junior Devops

Hi! We are a product IT company, winner of Finnext 2026 and "Startup of the Year" according to Forbes.

Our product "Pay the World" is a fintech solution that allows instant issuance of virtual cards for paying for foreign services and purchases abroad. Users can pay for subscriptions, make online purchases, travel, and manage their finances without restrictions.

We are building an AI-first company: we make decisions quickly, don't waste time on unnecessary approvals, and focus on results. Here you can directly influence the product and see the effect of your work.

We are now looking for an L3 Technical Support Engineer for our team.

Responsibilities

• Support and monitoring of infrastructure (Linux, Docker, services)
• Receiving tasks from the 2nd line: reproduce → diagnose → resolve or escalate
• Analyzing service errors (logs, metrics) and creating bug reports for developers with reproduction steps
• On-call duty for alerts, incident resolution according to runbooks
• Monitoring using Grafana, Loki, and metrics
• Assistance with CI/CD (GitLab, runners)
• Documenting processes and incidents

Candidate Expectations

• Proficient in Linux: processes, systemd, network, logs, permissions
• Docker + docker-compose
• Git, basic understanding of CI/CD
• Knowledge of SQL queries
• Ability to clearly describe a problem: reproduce, collect logs, format a bug report
• English at the level of reading technical documentation
• Ability to work with AI tools — primarily Claude Code

Will be a plus

• Monitoring: Prometheus / VictoriaMetrics, Grafana, Loki, Alertmanager
• Experience with Yandex Cloud
• Ansible, Nginx, Python
• VPN: Tailscale / OpenVPN, LDAP
• Experience with Yandex Tracker

What we offer

• Work format: hybrid
• Official employment according to the Labor Code of the Russian Federation from the first day
• Voluntary Medical Insurance after the probation period
• Budget for training, conferences, and expertise development
• Corporate English classes
• Salary level, selection stages, and team structure are discussed at the interview