Product Owner (B2B)

Cleverence is a team that is not afraid to experiment with new technologies and approaches in development.

• 20 years of experience in the market
• Our solution is successfully used in 30 countries
• Every 4th data collection terminal in Russia operates with our solution

We are looking for a product owner — a product manager for one of Cleverence's B2B products. The specific product will be chosen based on the candidate's experience and strengths.

This role is not about managing an abstract roadmap or an endless search for new ideas. You will need to understand how the product is bought, installed, and used, find areas where clients, partners, and implementers regularly encounter difficulties, and then bring about changes that lead to working results.

Most of the products already exist: they have clients, code, documentation, support requests, and accumulated limitations. Therefore, the main task is not to invent another product, but to make an existing product clearer, more convenient for implementation, and more sustainable as a business.

• talk to clients, partners, implementers, sales department, and technical support;
• personally understand the installation, setup, and main usage scenarios of the product;
• identify recurring problems: where the user doesn't understand the next step, where extra configuration is required, where the documentation doesn't answer a practical question;
• distinguish product deficiencies from implementation errors, lack of documentation, and individual client requirements;
• transform identified problems into specific changes in interfaces, settings, error messages, documentation, and implementation scenarios;
• assign tasks to developers and check the results based on real user scenarios;
• determine what needs to be done in the nearest release, and what should not be done at all;
• maintain product boundaries and do not add features just because one client requested them;
• monitor support requests, reasons for rejection, product launch speed, and other metrics that indicate whether it has become easier for clients;
• prepare clear materials for sales, marketing, partners, and technical support

Experience: From 3 to 6 years Key skills: Chestny Znak, Moi Sklad, PDT, 1C, Sklad15, Magazin15, CTO

• ability to understand a technical product deeper than a presentation and a list of features;
• ability to understand data exchange with 1C, the operation of PDTs, mobile applications, drivers, and server components — or willingness to learn quickly;
• experience in communicating with clients and implementers without trying to immediately sell them a pre-designed solution;
• ability to analyze support requests and identify recurring causes, not isolated complaints;
• ability to describe a task in such a way that it is clear what exactly the developer needs to change and how to check the result;
• ability to choose between several useful tasks with a limited budget and number of developers;
• understanding of B2B product economics: the cost of development, who pays for the product, why it is bought, and which changes actually affect sales or customer retention;
• ability to negotiate with development, sales, marketing, and support teams without having direct administrative control over these teams

What psychology is needed here:

• curiosity about how things actually work, not just how they are presented in diagrams;
• a calm attitude towards technical details, legacy code, contradictory documentation, and manual hypothesis testing;
• patience with small but important improvements: sometimes changing an error message or the first screen brings more benefit than a major new feature;
• willingness to hear different versions of the same problem multiple times and independently determine the cause;
• respect for clients and implementers without automatically agreeing with every request;
• ability to say "no" and explain why a particular improvement should not become part of the product;
• resilience in situations where there is incomplete information, but a decision still needs to be made;
• responsibility for the final result, not just for the prepared research, task in the tracker, or released version;
• absence of the need for a large team, a large budget, and a grand launch to consider the work significant

Who this role might suit:

• a former or current 1C implementer who wants to transition into product management;
• an analyst or project manager from a 1C franchisee, CTO, or trade and warehouse equipment integrator;
• a technical support or partner relations specialist who has a good understanding of real implementation problems;
• a product manager for a technical B2B product who is interested in improving an already working system;
• a person who enjoys turning a complex installation, setup, or operation into a sequence of understandable actions

Who this role is likely NOT suitable for:

• someone who only wants to focus on strategy, research, and roadmap presentations;
• someone who is not willing to independently install the product, read documentation, and reproduce user problems;
• someone who quickly gets tired of client requests, technical limitations, and recurring implementation errors;
• someone who requires a large budget, a numerous team, and constant launch of new directions for their work;
• someone who perceives the release of a feature as the end of the work and does not want to check if people have started using it

Location: Moscow Salary: from 160000 RUR We'll also outline the financial context in advance: some Cleverence products represent a small independent business, so for such a role, a high-priced product manager salary of 350+ thousand rubles net might not always align. For the described position, a realistic benchmark starts from 160 thousand rubles net and depends on experience, scope of responsibility, and employment format.