🔸 Position - L3 Engineer — an expert responsible for diagnosing and resolving complex technical incidents, including log analysis, system issues, interaction with development and DevOps teams, as well as participation in process and documentation improvement.
🔆 Company - Devquality
⚠️ Requirements:
- Citizenship and location: Russian Federation.
- 3+ years of experience in technical support or engineering
- Experience in L2/L3 support or development role
- Understanding of the incident lifecycle and management processes
- Experience with monitoring, logging, and diagnostics systems
- Network protocols: HTTP, TCP/IP, DNS
- Experience with relational DBMS: SQL (PostgreSQL, MySQL)
- REST API: understanding, testing (Postman, curl)
- Reading and analyzing logs (e.g., ELK, Splunk, Loki)
- Understanding of distributed systems architecture
- Experience with Kubernetes (desirable)
- Knowledge of CI/CD processes and tools (GitLab CI, Jenkins)
- Experience with monitoring systems (Prometheus, Grafana)
- Understanding of DevOps and SRE principles
- Knowledge of ITIL / Incident Management (desirable)
✅ Responsibilities:
- Analysis and resolution of complex technical incidents (3rd line support)
- Diagnostics of problems at the level of:
· logs (including stack traces)
· infrastructure (servers, network components, cloud services)
· user interface (UI)
- Reproduction and analysis of defects and deviations, participation in their correction
- Interaction with teams:
· development
· DevOps
· analytics
· L4 engineers from related teams (product)
- Preparation and updating of documentation and knowledge base
- Consulting L1/L2 engineers on complex cases
- Collection and analysis of metrics, participation in preventing recurring incidents
- Making proposals for process improvement
🔗 Conditions:
Remote work.
Salary up to 130k rubles net.
🪩 A little about us:
We have been working in the IT field for over 10 years, we know and love our job. We perform various types of testing, allowing project managers to not worry about their next releases.
🖋 @OlegHolodov88
