MIS Architect

The MIS Architect is responsible for maintaining and designing the company’s billing system. Maintain the ICOMS billing system and its IBM Host while implementing new processes and features. Assist with Data Migrations as well as Standardizing and/or automating various tasks. Troubleshoot all ICOMS and related issues to resolution. Support various key, customer facing departments with new issues and projects. Document new and current department processes and step by step instructional guides. Configure, apply, test, and document any requested changes prior to production implementation. Experience with ECOM processing and ability to learn the new ECOM process we have launched. Experience with HELP Systems products such a Robot Scheduler is preferred. Exceptional attention to detail with the aptitude to follow instructions as provided and increase current knowledge base. Previous experience with ICOMS, GUI, and IAD minimum 1 year, required. IBM AS/400 command line experience required. Telecomm experience, minimum 1 year, a plus. General knowledge of database management and able to effectively refer to user guides as needed. Expected to be able to learn System Parameters and how they interact with current business practices. Process documentation experience a plus Flexibility with working hours including overnight maintenance Ability to self-manage themselves to successfully complete all work assigned and within the expected timeframe Ability to work and complete Projects while effectively communicating with the PM Basic troubleshooting skill are required Ability to read and update reports as needed SQL knowledge a plus Proficient with MS Excel, experience with MS Word and other MS Office Applications MS Visio a plus Works well within a small group of peers, interdepartmentally, and with Vendor. Medical, Dental and Vision PTO & Holidays 401K + Match Life Insurance FSA & HSA Short Term/Long Term Disability Legal Plan Support & EAP