We use cookies to run the site and count visits. "Got it" also allows session recording.
PPayter
Rotterdam, Netherlands19 days ago
Grade
Middle
Experience
2-4 years
Work format
Hybrid
English level
C1, advanced
An email or a Telegram message to the recruiter
As an experienced Customer Solutions Engineer at Payter, you are the expert who helps customers solve complex technical issues, diagnose problems, and resolve escalated customer inquiries. You will guide users through in-depth troubleshooting of our products, provide expert advice, and conduct product training, acting as the primary technical point of contact. As a deep specialist of the Payter platform, you will share best practices and collaborate closely with various internal teams to successfully resolve complex or unique technical escalations.
At Payter, we are pioneers and leaders in contactless and cashless payment solutions across diverse markets such as Electric Vehicle (EV) charging, public transport, retail, hospitality, vending, charity, and parking. Payter’s flexible platform supports a wide range of payment technologies (including NFC, EMV, Apple Pay, and Google Pay), international banking processes, payment schemes, and closed-loop loyalty systems, as well as telemetry.
Through continuous in-house innovation and development, we are redefining how merchants interact with their customers. We enable them to increase revenue, improve customer experience, and gain access to real-time sales and performance data. Our high-quality products support technologies such as Contact & Contactless EMV, Mifare, WiFi, 5G, Bluetooth, and touchscreens. They have an extremely long lifespan, comply with international standards, boast superior design, and are also extremely easy to use and integrate.
You have at least 2 years of experience in integration support or 3-4 years in technical support for diverse products. You have hands-on knowledge of HTTP, JSON/XML APIs, and TCP/IP socket communication. You are proficient with Postman and Swagger; software development experience is a big plus. You possess extensive experience in technical support, testing, documentation, and training. You have proven problem-solving skills and a proactive drive to learn new technologies. You have strong social skills, are fluent in professional English, and possess a genuinely customer-oriented attitude. You are fluent in Dutch.
Familiarity with industry protocols such as OCPP/OCPI, MDB, or EMV is desirable.
You will be present in the office at least 3 days per week.
At Payter, we believe a pleasant working environment is the foundation of success. Therefore, we offer you:
As an experienced Customer Solutions Engineer at Payter, you are the expert who helps customers solve complex technical issues, diagnose problems, and resolve escalated customer inquiries. You will guide users through in-depth troubleshooting of our products, provide expert advice, and conduct product training, acting as the primary technical point of contact. As a deep specialist of the Payter platform, you will share best practices and collaborate closely with various internal teams to successfully resolve complex or unique technical escalations.
Tasks and Responsibilities:
About Payter:
At Payter, we are pioneers and leaders in contactless and cashless payment solutions across diverse markets such as Electric Vehicle (EV) charging, public transport, retail, hospitality, vending, charity, and parking. Payter’s flexible platform supports a wide range of payment technologies (including NFC, EMV, Apple Pay, and Google Pay), international banking processes, payment schemes, and closed-loop loyalty systems, as well as telemetry.
Through continuous in-house innovation and development, we are redefining how merchants interact with their customers. We enable them to increase revenue, improve customer experience, and gain access to real-time sales and performance data. Our high-quality products support technologies such as Contact & Contactless EMV, Mifare, WiFi, 5G, Bluetooth, and touchscreens. They have an extremely long lifespan, comply with international standards, boast superior design, and are also extremely easy to use and integrate.
You have at least 2 years of experience in integration support or 3-4 years in technical support for diverse products. You have hands-on knowledge of HTTP, JSON/XML APIs, and TCP/IP socket communication. You are proficient with Postman and Swagger; software development experience is a big plus. Familiarity with industry protocols such as OCPP/OCPI, MDB, or EMV is desirable. You possess extensive experience in technical support, testing, documentation, and training. You have proven problem-solving skills and a proactive drive to learn new technologies. You have strong social skills, are fluent in professional English, and possess a genuinely customer-oriented attitude. You are fluent in Dutch. You will be present in the office at least 3 days per week. If you do not meet all the requirements but are confident you possess the qualities for this role, we encourage you to apply. We’d love to be convinced.
What do we offer?
At Payter, we believe a pleasant working environment is the foundation of success. Therefore, we offer you:
We compare skills, grade, work format and salary
Most often 3,600 to 4,560
