#vacancy #job #Limassol #office
VIP Account Support (Day Shifts)
iGaming | Limassol, Cyprus | Part-time | Office-based | Saturday and Sunday, 10:00–22:00
Who we are looking for
We are building a team that knows how to handle VIP clients the way they expect: respond quickly, build trusting relationships, and provide service that goes beyond standard scenarios.
If you have experience supporting VIP or premium clients, can work under high pressure, and know how to approach even the most demanding users — we will be glad to meet you.
What you will do
- Be the main point of contact for VIP clients, adhering to the company's internal procedures.
- Consult clients via email and messengers (no phone calls).
- Promptly resolve issues related to accounts, payments, and bonuses.
- Assist clients with using the platform, bonus programs, and promotions.
- Identify signs of declining engagement or churn risk and timely relay information to the team.
- Escalate complex or compliance-related cases to the Risk, Payments teams, and other departments.
- Maintain up-to-date client information in CRM.
What we expect
- 1+ year of experience in Customer Support, VIP Support, or Account Management.
- English language — Upper-Intermediate or higher (spoken and written) (Interview will be conducted in English)
- High typing speed.
- Understanding of the specifics of working with VIP clients and their retention principles.
- Ability to remain calm in stressful situations and work with demanding clients.
- Proactive approach to work and ability to prevent problems.
- Experience with CRM and ticket systems.
- Experience in iGaming or FinTech will be an advantage.
What we offer
- Work in a modern office in the center of Limassol.
- Part-time employment with a schedule on Saturdays and Sundays from 10:00 to 22:00 (no night shifts).
- Direct interaction with the Head of VIP, quick decisions, and a high level of involvement.
- Real opportunities for professional growth within the VIP department.
