Senior Product Manager - AI Agents

Berlin, Germany | Full-time | Hybrid

Synthflow AI is an enterprise AI agent platform that unifies customer operations across voice, chat, and messaging. Our agents handle routine interactions at scale so teams can focus on high-value work.

• Over 20M hours of operations automated
• 60% more calls answered vs. non-AI operators
• 150M interactions handled, 99.99% uptime

Backed by Accel, Atlantic Labs, and Singular. Trusted by 1,000+ customers. Recognized as one of the most promising companies in Germany.

About the role

Synthflow is a Series A company building multimodal AI agents. We’re hiring a hands-on, entrepreneurial Product Manager to join as an early member of our product team and turn complex customer problems into products that work in production. You’ll work closely with financial-services customers, founders, and engineers. Moving between customer discovery, product decisions, technical details, data, and execution. This is a high-ownership role for someone who wants to build and ship, not manage process.

What you’ll do

• Work directly with financial-services customers to understand their workflows, problems, and where AI agents can create measurable value.
• Turn customer insights, product data, and commercial context into clear product priorities and well-scoped engineering work.
• Own product initiatives end-to-end, from discovery and definition through launch, measurement, and iteration.
• Partner closely with engineering on AI-agent workflows, APIs, integrations, automation, and technical trade-offs.
• Define how we evaluate product and AI-agent quality using customer outcomes, analytics, and AI-system performance.
• Track what gains real traction in production and continuously improve, rethink, or scale what we build.

What we’re looking for

• 3–5+ years of hands-on product experience, ideally in an early-stage or highly technical environment.
• A track record of shipping AI products to production and achieving meaningful user or business traction.
• Strong technical depth: REST APIs, ability to write basic scripts, and a solid understanding of agentic workflows, prompting, automation, and LLM evaluations.
• Strong product judgment with the ability to turn messy customer input into clear priorities and actionable engineering work.
• Entrepreneurial, highly analytical, comfortable with ambiguity, and biased toward shipping and measurable outcomes.
• Based in Berlin and able to work with the team in a hybrid setup.

Strong pluses

Experience with LLM evaluation/observability tools such as LangSmith, Langfuse, or Braintrust; improving AI agents in production; or building products for financial services or other regulated industries.

What you’ll work with

• Product: Linear, Notion, Productboard
• Analytics: PostHog, SQL, dashboards
• Engineering: APIs, GitHub, release workflows
• AI: Cursor, Claude Code, ChatGPT
• Collaboration: Slack, Google Workspace

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.