Technopeak is a leading Managed IT Services Provider delivering infrastructure, cloud, cybersecurity, and IT support services to businesses across the Middle East. We support multiple customer environments, which means no two days are the same. Our engineers work on complex infrastructure issues, cloud technologies, virtualization, migrations, automation, and continuous improvement projects—not just routine support.
We're looking for a Senior System Administrator to join our Remote Support team. This role is ideal for someone who enjoys troubleshooting complex technical issues, taking ownership of customer environments, and continuously improving the way infrastructure operates.
What you'll do:
- Investigate and resolve complex infrastructure incidents across Microsoft-based customer environments.
- Take ownership of technical issues from investigation through resolution, documentation, and customer communication.
- Administer and troubleshoot Windows Server, Active Directory, Microsoft 365, Exchange, virtualization, backup, networking, and cloud services.
- Participate in infrastructure upgrades, migrations, and implementation projects.
- Identify recurring issues, investigate root causes, and recommend long-term improvements.
- Automate routine administrative tasks using PowerShell and other scripting tools.
- Create and maintain technical documentation, knowledge base articles, and operational procedures.
- Collaborate with teammates on technical escalations and knowledge sharing.
Technical expertise:
- Microsoft Infrastructure: Windows Server, Active Directory, Group Policy, DNS/DHCP, Microsoft 365, Exchange.
- Virtualization & Backup: VMware ESXi and/or Hyper-V, Veeam Backup & Replication.
- Networking: TCP/IP, VPN, routing, switching, and firewall fundamentals.
- Cloud & Automation: Microsoft Azure, PowerShell, Microsoft Entra ID, Intune.
- Additional experience with Linux, Google Workspace/GCP, SQL Server, SAN/NAS storage, Acronis, or IP telephony is considered a plus.
We're looking for engineers who:
- 3–6+ years of relevant infrastructure administration experience.
- Upper-Intermediate (B2) English or higher. Russian is a strong advantage.
- Enjoy solving complex infrastructure problems rather than simply closing tickets;
- Investigate root causes instead of only fixing symptoms;
- Take ownership of issues and follow them through to completion;
- Value automation, documentation, and continuous improvement;
- Communicate professionally with customers and teammates;
- Degree in Computer Science, Information Technology, or a related field is preferred.
- Microsoft certifications (MCSA, MCSE, Azure Fundamentals, AZ-104, MS-102, etc.) are a plus.
What we offer:
- Fully remote – work from anywhere in the world.
- Full-time position (40 hours/week), Monday to Friday, 9:00 AM – 6:00 PM (Dubai time, GST).
- Competitive salary based on experience and technical expertise.
- Work with diverse customer infrastructures across multiple industries.
- Opportunities to participate in infrastructure modernization, cloud migration, automation, and security projects.
- Knowledge-sharing culture, technical mentoring, and regular engineering discussions.
- International team with opportunities for long-term professional growth.
