Job Title: Head of Customer Experience Title: Head of Customer Experience at Salmon Description: Head of Customer Experience at Salmon (🇵🇭 Philippines). The type of work: Full-time / ✈️ Relocation in 🚀 Management category.

We are looking for a Head of Customer Experience to build and lead Salmon’s centralized customer insight and experience function. This is a strategic leadership role responsible for defining the vision, structure, and impact of customer experience across the entire Salmon Group. You will own the Customer Experience strategy, establish strong research and insight practices, align CX with Product, Marketing, and Data teams, and ensure that customer understanding directly influences product, business, and company-level decisions.This role works closely with C-level leadership and plays a key role in shaping how millions of customers experience Salmon.

What You Will Own

• Define and own the Customer Experience vision, strategy, and operating model
• Build and scale a centralized CX function, including research and insight capabilities
• Establish ResearchOps practices: tooling, repositories, standards, governance, and planning cadence
• Integrate customer research into product discovery and delivery processes
• Align Customer Experience with Product Analytics, Marketing Research, and Business Intelligence
• Ensure customer insights drive measurable business outcomes (conversion, retention, trust, growth)
• Partner closely with Head of Product, Head of Design & UX, and Data leadership on strategy and prioritization
• Build, hire, and develop a high-performing CX and research team
• Promote a customer-centric culture across the organization
• Represent Customer Experience at leadership and executive levels
• Drive maturity of customer research and experience practices across the company