Network Support Engineer

What you will do:

• Provide assistance in the implementation and operation of UserGate solutions: next-generation firewalls, platform centralized management systems, log collection, processing, and analysis systems;
• Search for and analyze symptoms to identify the causes of situations faced by our customers;
• Participate in product development: make suggestions for optimization, implementation of new functionality, work on finding and fixing bugs.

What we expect from you:

• Deep knowledge of network technologies and protocols, understanding of local network configuration principles (TCP/IP, DNS, routing, DHCP, NAT, proxy, firewall operation principles, AD);
• Experience in Linux system administration;
• Reading and analyzing log files;
• Understanding of authorization and authentication protocols and methods;
• Experience working with certificates;
• Experience with virtualization solutions: creating and configuring virtual machines;
• Ability to gather necessary data and reproduce customer-encountered situations in a test environment.

Will be an advantage:

• Experience as a system administrator or in technical support;
• Experience with network equipment from Cisco, Juniper, Huawei, Check Point, Fortinet, Palo Alto Networks;
• Experience in writing scripts: Bash, Python;
• Good speech, good written and spoken Russian language;
• English language at the level of fluent reading of technical documentation.

What we offer:

• Work in an accredited IT company and employment according to the Labor Code of the Russian Federation;
• Office-based work with flexible start and end times;
• A strong team that will help you develop professionally;
• Comfortable offices that you want to return to — coffee, tea, tasty and healthy snacks in the kitchens, as well as a corporate library and convenient meeting rooms.