IT Support Engineer

ALUMIL is seeking a dedicated IT Support Engineer to join our dynamic IT department. In this role, you will be responsible for delivering high-quality technical support, ensuring optimal performance of hardware, software, and network systems within our organization. You will interact directly with end-users to troubleshoot and resolve technical issues efficiently, while collaborating with team members to maintain and enhance our IT infrastructure.

Key Responsibilities:

• Provide timely first-level IT support to users, addressing hardware, software, and network problems.
• Diagnose, troubleshoot, and resolve technical issues to minimize downtime.
• Install, configure, and maintain operating systems and business applications.
• Maintain accurate documentation of support activities and inventory of IT assets.
• Assist in the implementation of IT projects and upgrades.
• Train and guide users on IT policies and procedures.
• Monitor IT infrastructure performance and recommend improvements.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or related field.
• 2-3 years of proven experience in IT support or a similar role.
• Strong knowledge of computer hardware, software, and networking fundamentals.
• Experience with Windows operating systems and common office software.
• Excellent problem-solving and analytical skills.
• Effective communication skills with the ability to explain technical information clearly.
• Team player with the ability to work independently when needed.
• Fluent in English, both spoken and written.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft certifications) are advantageous.

Benefits

• Provision of private life & health insurance
• Annual performance bonus
• Work equipment & tools
• Annual customized training plan

About us

At ALUMIL we are building excellence every day. Alumil has more than 30 years of experience in the production of architectural aluminium systems and 3.000 employees. We are one of the most advanced companies globally owning state-of-the art production lines in our 12 factories in Europe. Alumil, is a family-owned business that also embraces all of its employees like family. Our culture’s primary focus is on integrity, team spirit, initiative, loyalty and “meraki” (spirited work).

ALUMIL opposes any discrimination, unequal treatment and violation of human rights and ensures the provision of equal opportunities at work. When hiring and evaluating employees, it does not discriminate based on race, gender, religion, age, disability, sexual orientation, nationality, political beliefs or social status.