IT Support Specialist | Robotic Kitchens (all genders)

Fresh food. Everywhere. Always. With our robots, we are changing the way the world cooks, eats, and enjoys food. Through technologies that make foodservice businesses easier, automate fresh food preparation, and bring culinary quality to a new, scalable level. Accessible to everyone. Everywhere and always. We are working hard to achieve this. At all levels, in every team, and in every role.

As an IT Support Specialist (1st and 2nd Level), you ensure that our kitchen robots run smoothly. You identify technical problems early, coordinate problem-solving, and keep processes lean and efficient. In doing so, you guarantee that our robots work reliably at all times.

These are the tasks you will perform:

• System Operation and Monitoring: You will remotely monitor our robotic systems from our Hamburg office, analyze alerts and system statuses, and identify technical anomalies in good time.
• Incident Management: You proactively identify disruptions, receive error reports by phone, and conduct structured troubleshooting. In close cooperation with Engineering and Field Operations, you coordinate the resolution of problems.
• Documentation: You will clearly and understandably document system data, incidents, and solution paths, ensure seamless shift handovers, and develop playbooks for recurring situations.
• Process Automation and Optimization: You will develop new automations, workflows, or internal tools, and continuously improve existing monitoring, support, and operational processes.
• Communication and Collaboration: You will act as a link between customers, field operations, and internal teams. In doing so, you will communicate clearly, solution-oriented, and on an equal footing.

Are you passionate about working with innovative technologies, excited by this role, and want to continue revolutionizing the worlds of technology and culinary arts with us? Let’s get cooking!

These qualities you ideally bring with you:

• Relevant IT Background: You have several years of experience in IT or a comparable technical field and quickly get to grips with modern, complex technology environments.
• Technical Support Experience: You have already independently solved technical problems – especially in telephone support, from structured reception and prioritization to sustainable resolution.
• Confident in Direct Communication: You always remain calm in critical situations and always communicate technically clearly, confidently, and solution-oriented.
• Willingness to Learn and Thirst for Knowledge: You want to understand how systems actually work, develop yourself continuously, and purposefully use modern tools and AI for more efficient work.
• German and English Language Skills: You have a very good command of German (minimum C1) and confident English skills – for clear, professional collaboration in international teams.
• Willingness for Shift Work: Naturally, with appropriate compensation.
• Infrastructure Knowledge as a Plus: Experience with network technologies, servers, virtualization, or modern infrastructure is a plus, but not a requirement.
• Curiosity for AI and Automation: An interest in AI models and/or initial experience with workflow tools like n8n would complement your profile.