VIP Account Support (Day Shift)
iGaming | Limassol, Cyprus | Full-time, office-based | Day shift only (10:00–22:00)
Who we're looking for
We're building a team that treats our highest-value clients the way they actually want to be treated - fast responses, real relationships, and service that goes beyond the script.
If you've supported VIP or premium clients before and know how to keep demanding people happy, while handling high loads - we'd love to talk.
What you'll be doing
- Be the main point of contact for VIP clients, while following the internal procedures
- Support players via email and messenger - no phone calls
- Resolve account, payment and bonus issues quickly and accurately
- Guide clients through platform features, bonuses and promotions
- Spot early signs of dissatisfaction or churn and flag them before they become a real problem
- Escalate complex or compliance-sensitive cases to Risk, Payments and other teams
- Keep detailed, up-to-date client profiles in CRM
What we're looking for
- 1+ year in customer support, VIP support or account management
- Excellent English, written and spoken, high typing speed
- Good understanding of high-value client psychology and retention
- Calm and composed under pressure, comfortable with demanding personalities
- Proactive mindset - you don't wait for problems to find you
- Comfortable with CRM and ticketing systems
- iGamin/FinTech experience will be a big advantage
What's in it for you
- Office in central Limassol, full-time on-site
- Flexible shifts within 10:00–22:00 - no night shifts
- Official contract
- Direct line to the Head of VIP - high visibility, fast decisions
- Real room to grow within the VIP team
