Head of Success with product background Traforama

This role is for those who love to build systems and AI agents, but are not afraid to personally close tickets and communicate with clients at the start. Salary: from $3500 to $7000

We are looking for a Head of Success for the Traforama advertising network. We need a leader who will improve the current system and bring the service to a new level of automation. You will need to work both "hands-on" with key clients and with your "head" — on the architecture of processes.

Tasks ahead:

• Improving standards, checklists, and knowledge base in ClickUp and CRM.
• Tuning AI agents (FAQ, creative approval) for perfect accuracy of responses and automation of routine tasks.
• Proactive work with the client base: reactivating inactive clients, upselling, and working with Churn.
• Personal onboarding and support of advertisers during the system-building phase.

Who we are looking for:

• AdTech experience of 4+ years (networks, SSP/DSP) with a deep understanding of metrics and formats.
• English C1+ (fluent communication with clients worldwide).
• AI-friendly: understanding of bot logic and experience in automating support.
• A systematic person, ready to work hands-on and responsible for results (LTV, Retention).

We are a team of 20 people, working remotely since 2014. We have no bureaucracy, but we have ambitious tasks and fast hypothesis testing cycles.

What we offer:

• Salary from $3500 USD
• Remote work (EU timezone)
• Compensation for training, books, and medical insurance.
• 4 weeks of paid vacation + your local holidays.
• An adequate team that values development and freedom.

How to apply: Send your resume and a brief description of cases in automation/retention to: job@adspyglass.com