Head of Customer Success / Head of Accounting Department
adskill is a strategic worldwide partner for launching advertising campaigns. We provide agency accounts for the most popular advertising platforms with premium support and comprehensive accompaniment.
Adskill agency accounts are a single entry point to resources and unique tools unavailable on personal accounts.
Our advantages: unlimited agency advertising accounts, direct partnership with the most popular platforms, priority moderation, unlimited spend, and over 100 GEOs.
The adskill team consists of 125 professionals who ensure fast launch and maximum results for our clients. We have been scaling the business of agencies, brands, and companies for 11 years.
We are currently looking for an incredibly responsible and initiative-taking Head of Customer Success!
Your responsibilities will include:
- Developing and implementing a key client management strategy aimed at increasing revenue from the current client base.
- Team management: conducting coaching sessions, employee evaluations, and developing their sales and strategic thinking skills, overseeing training and certification according to the grade system.
- Organizing regular strategic meetings with key clients to summarize results and plan future cooperation.
- Analyzing the client portfolio, identifying churn risks and upsell/cross-sell opportunities.
- Conducting negotiations with strategic clients.
- Monitoring SLA execution between Sales, Account, and Marketing.
- Managing the department's budget and monitoring the effectiveness of its use.
- Preparing regular reports on retention, NPS, NRR, and revenue.
What we are looking for in a candidate:
- Management experience of at least 3 years in digital marketing/AdTech/Affiliate or IT.
- Customer service/account management experience of at least 5 years.
- Proven results in revenue growth and client retention.
- Knowledge of advertising platforms: Google, Meta, TikTok, etc.
- Knowledge of unit economics basics: LTV, CAC, NRR.
- Understanding of the sales cycle and client management methodologies: KAM, QBR.
- Advanced data analytics: Metabase, Excel.
- Negotiation skills at the top management level.
- Higher education in management/marketing/economics.
What we offer:
- Becoming part of a team of industry professionals.
- Loft office on Petrogradka.
- Working hours from 11:00 to 19:00.
- Professional and career growth.
- Voluntary medical insurance (DMS) after the probationary period.
- Professional courses and training at the company's expense after six months of employment.
- English language learning from the start of employment with a native or Russian-speaking teacher.
- Corporate events, events, and activities.
