Head of Accounting at IT Company DocsInBox
IT company DocsInBox is looking for a Head of Accounting to take over all work with the existing client base: retention → client development → cash collection.
They develop a product that solves one of the most complex areas for restaurants — working with government services and document flow: EGAIS, Mercury, Honest Mark — all in one window.
Key Role Objective:
- Ensure clients stay and grow with the company: reduce churn, increase product usage, and grow with DocsInBox.
What needs to be done:
- Minimize net churn – this is the primary metric for the role.
- Timely client renewals (billing, indexing, accounts receivable within their scope).
- Develop upsells for the existing base.
- Make churn transparent: decompose churn by segments and reasons.
- Transition to a proactive accounting model: early warnings, automated triggers, prioritization of at-risk clients.
- Reactivate churned clients.
- Build a clear segmented model for working with the base: where to use manual effort (high-touch), where automation (tech-touch), and where only the product.
- Directly manage a team of 15+ people across different segments (enterprise/middle/small) — set a rhythm where each segment operates stably without manual control over each individual.
- Onboard clients from implementation and guide them to stable retention.
Who we are looking for:
- You are a strong manager: proficient in regular management, using basic AI agents in your work (gpt, claude, etc.).
- You have experience in a growing product and can demonstrate results.
- You have previously restructured or built a Customer Success/Accounting/Retention block from scratch.
- You work with metrics and know how to influence them (churn, NRR, MRR from existing clients, cash).
- You have experience managing multiple client segments simultaneously: built processes for each, distributed team workload among them, maintained client engagement logic without dilution.
- You think in systems and segments, not individual calls — and are not frustrated by uncertainty.
- You make decisions quickly.
Conditions:
- Salary + bonus tied to results (retention + upsells).
- Fast decision-making without bureaucracy.
- Remote work within Russia or office in St. Petersburg.
- Direct impact on business growth.
To apply with a resume and cover letter:
Please specify 1-2 key results from the last 2 years where you influenced the retention and/or growth of the existing base:
- Company/market
- Scale (revenue, base size, product)
- What metrics you influenced (churn/NRR/revenue from base)
- What was "before" and "after"
- What exactly did you do
